Refund Policy

At Guru IPTV, we strive to deliver premium 4K streaming experiences. If you’re unsatisfied, our 7-Day Money-Back Guarantee ensures a risk-free trial.

1. 7-Day Money-Back Guarantee

  • Eligibility: Request a full refund within 7 days of your initial subscription purchase if:
    • The service fails to stream in 4K quality as advertised.
    • You experience persistent buffering not resolved by our support team.
    • Content selection does not meet your expectations.
  • Exclusions:
    • Refunds are not available for:
      • Subscription renewals or add-on purchases.
      • Accounts flagged for abuse (e.g., account sharing, VPN misuse).
      • Requests made after 7 days of purchase.

2. How to Request a Refund

Step 1: Contact our support team within 7 days of purchase:
📧 Email: [email protected]
📝 Include:

  • Your full name and account email.
  • Reason for the refund request.
  • Proof of unresolved technical issues (e.g., error screenshots).

Step 2: We’ll review your request within 48 hours and notify you via email.

Step 3: Approved refunds are processed to your original payment method within 5-10 business days.

3. Non-Refundable Scenarios

  • Service Functionality: No refunds for issues caused by:
    • Slow internet speeds (below 25 Mbps for 4K streaming).
    • Device incompatibility (e.g., outdated hardware/software).
  • Policy Violations: Accounts terminated for breaching our Terms of Use forfeit refund eligibility.

4. Post-Refund Actions

  • Upon refund approval, your Guru IPTV account will be deactivated immediately.
  • You may resubscribe at any time.

5. Subscription Cancellations

To avoid future charges, cancel auto-renewal before your billing cycle via:

6. Contact Us

For refund-related questions or disputes:
📧 Email: [email protected]
🌐 Live Chat: Available 24/7 on guruiptv.stream.

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